Brookes Union Advice is a free, confidential service which is independent from Oxford Brookes University, and open to all Brookes Students.

Below we have provided some answers to frequently asked questions. If you still need to speak to someone after reading these, please contact us at su.advice@brookes.ac.uk with a summary of the issue. Please make sure you include your name, student number and phone number. An adviser will call or email you back. Please be aware we may be experiencing a high volume of requests. 

FAQs

  • General FAQs

    • Appeals

      Results day is on the 25 June, if you would like to appeal your result you have to submit this form within two months of the publication of your results (so by the 25th August). Your appeal will only be considered if you can provide evidence of the following:

      1. there was an administrative error or procedural irregularity in the assessment process, which significantly impacted the assessment decision;
      2. the process of assessment was affected by bias;
      3. the student’s performance in the assessment was affected by relevant exceptional circumstances, which for valid reasons were not made known to the examination committee prior to their meeting.

      You can’t appeal because you disagree with the mark you have been given or because you are close to a grade boundary without meeting one of the three criteria listed above. The full procedure can be found here.

    • Complaints about your university experience during the pandemic

      The University expects you to raise complaints informally in the first instance. If you are dissatisfied with the outcome, you can raise a formal complaint. We've written a guide on the best ways to do that here: Making a complaint about your experience during the pandemic

    • Student Conduct

      If you have received an email that you are being investigated for misconduct, you should be invited to attend an interview which will be held on Zoom or Google with a conduct officer who will be a member of SIRT (student investigation and resolution team).

      In cases of plagiarism, they will have a copy of your assignment and a copy of the Turnitin report. They will have notes on the relevant highlighted sections of the report. They will ask you questions about the references you used and the sources you used. To prepare for your interview you should go through your work with the Turnitin report and check all of the highlighted sections. Check all of the highlighted text to see whether you have quoted references adequately and correctly. If you find any errors or omissions you should be prepared to answer questions on these matters.

      After the interview the conduct officer may impose a penalty if they believe you have committed some degree of misconduct. The level of penalty will depend on the nature and extent of the breach, whether you are a new student, whether you have committed any previous act of misconduct and whether you are an undergrad or postgrad student.

      Information on the process and penalties can be found here. If you are not satisfied with the outcome you may seek a review within a time limit.

    • Financial Aid

      The Government recently made £20million of additional hardship funding available to universities to support students with issues stemming from coronavirus.You can apply to the University Financial Aid fund to access this funding.

      For example, this could help you with:

      • Shortfalls in rent (including if you are having to pay for accommodation in more than one place)
      • Costs associated with accessing online learning (including access to wifi or devices)
      • General living costs if your own or household income has fallen due to Covid

      To apply for this, visit this page.

    • Refunds for Accommodation

      If you are in Brookes-owned accommodation, the University has offered a 50% rebate if you have vacated your room but your belongings are still in your room. If you have fully vacated your accommodation you can apply to end your contract subject to a 28 day notice period. The University has sent out a form for you to complete to access these rebates: Rebate form. You can read the policy here.

      If you live in Unite Halls please see the following information: unitestudents.com/the-common-room/student-living/covid-19-rent-discount-faqs If you are in private accommodation or other third party halls providers we have developed some tools for you to lobby your landlords: brookesunion.org.uk/betterforbrookes

    • Refund on Tuition Fees

      We’re calling on students to lobby the Government to reduce tuition fees for Home UG students from £9,250 to £3000, bringing fees in line with those charged by online Universities, as well as offering a comparable reduction in fees for International and PG students. We are asking the University to use its influence to lobby national Government to offer tuition fee refunds and reduce the cost of tuition.

      There’s a national petition you can sign to join in the campaign, or you can submit a complaint directly to the university. For other ways to join the campaign see our campaign page: brookesunion.org.uk/betterforbrookes

    • Housing

      If you are looking for advice on accommodation for next year, please visit our Housing Advice webpages: brookesunion.org.uk/advice/housing. Brookes Accommodation are opening applications for Brookes-managed properties in February and hosting a virtual Housing Fair on Tuesday 26 January, 11am - 2pm.

      If you are concerned about disrepair or problems with your private accommodation you will also find some information on our Housing Advice webpages, as well as on Shelter’s website.

  • Results FAQs (for students who started before 1st September 2020)

    If you started your course before the 1st September 2020, or you have entered with credit before 1st September 2020, please read these FAQs

    • I cannot see my results

      You should be able to get your results by logging into the results portal

    • My results are not on my student information

      Check that they are due to be released today. Not all results are available on the same day.

      If you have an outstanding disciplinary decision your result will be deferred until the matter is resolved.

      If you have unpaid tuition fees you will not be able to see your results until the matter is resolved. You can contact Brookes Finance to discuss this. If you cannot pay your fees you can contact Brookes Union Advice Service at su.advice@brookes.ac.uk for advice on your options

    • I have to resit an exam/ resubmit coursework. When will resits take place?

      Semester 2 exam resits and coursework resubmission will take place from 10 July up to Saturday 17 July 2021. If you have an ISP or if you apply for the grace period, the final possible date for semester 2 resits will be 19th July. Please contact your module leader to confirm your deadline, if you have been offered a resit.'

      Dates and times will be published on your Google calendar by 2 July at the latest. It is your responsibility to check your calendar and Student Information to find out when and where your exams are held. If you have a resit of coursework you will need to contact your Module Leader for information.

      Note: postgraduate resits may be scheduled on different dates.

    • When do the resit results come out?

      Resit results will be published on 3 August 2021.

    • If I pass my resit, when will my graduation take place?

      See the graduation page of the Brookes website for further details.

    • Why haven’t I been given a resit?

      If you are an Undergraduate student you should be given a resit even if you did not make an attempt at the assessment. If you have not been given a resit please contact your Student Support Coordinator.

      If you pass the resit, your mark will be capped at 40% regardless of how well you do unless you have made a successful application for Exceptional Circumstances, in which case the mark will be uncapped.

      If you are a postgraduate you will be given a resit even if you did not make a valid attempt at the assessment. If you have not been given a resit please contact your Student Support Coordinator.

      If you pass your resit your mark will be capped at 50% regardless of how well you do unless you have made a successful application for Exceptional Circumstances, in which case the mark will be uncapped.

    • I am not happy with the mark I have been awarded for my exam. What can I do?

      You should contact your Module Leader for feedback in the first instance. You should try to be as specific as you can about what it is you are unhappy with. You can also ask to look at your paper and the mark sheet. You could also talk to your SSC. If you are not satisfied with the response you get you should consider whether you have grounds for appeal or whether you could make a complaint instead, if for example, you believe that the quality of the teaching was the reason you failed.

      You cannot challenge academic judgement, i.e. you cannot seek a review of the mark on the grounds that you believe you deserve a higher mark, but there are three grounds under which you may appeal a mark. They are:

      • there was an administrative error or procedural irregularity in the assessment process, which significantly impacted the assessment decision;
      • the process of assessment was affected by bias;
      • the student’s performance in the assessment was affected by relevant exceptional circumstances, which for valid reasons were not made known to the examination committee prior to their meeting.
      You must state which ground(s) you wish to appeal under and give details. You must also provide evidence to support your appeal, for example, if you think that the assessment was not conducted in accordance with the guidance in the module or course handbook, you will need to set out why you believe this and refer to the relevant section of the handbook.

      If you believe you have good reasons, supported by evidence, for appealing under the exceptional circumstances ground you will need to show that you meet the three elements of exceptional circumstances which are:

      • personal circumstances that are beyond your control, such as illness
      • circumstances that you could not have reasonably have prevented or accommodated
      • circumstances that have a significant and demonstratively negative effect of your ability to study or take assessments
      and you will also need to provide a good explanation of why you could not have made the application by the relevant deadline. For Semester 2 undergraduate modules this was 7 June 2021.

      You must submit your appeal within two months of the publication of the result and you must make your appeal on an Appeals and Complaints form. You will find more information about the Academic Appeals regulations and an appeals form which you can download from the academic appeals webpages.

      If you would like advice on whether you may have good grounds or help with the appeal process please contact Brookes Union Advice Service at suadvice@brookes.ac.uk

    • I am 0.5% off being awarded an honours degree in the next classification up. Can I do anything?

      If you have achieved an average mark of between:

      • 49.5% but less than 50%
      • 59% but less than 60%
      • 68% but less than 70%
      you will fall into a borderline and will be considered for a higher class of award.

      If you are on a borderline Brookes will then look at the semesters over which your last eight graded acceptable module credits occur. If any four acceptable graded credits are in the higher class of award you will automatically be awarded a degree in the next class up.

      Be aware that failed modules still count towards the eight graded modules, double or triple modules are counted as two or three individual module credits, placement modules are not graded modules so do not count in the eight and modules disregarded through mitigating circumstances are not counted in the eight.

    • I was ill during my exams and could not sit them. What can I do?

      You should already have made an application for Exceptional Circumstances if you were ill before or during your exams. If you did not make an application but you have evidence of your illness or other exceptional circumstances please contact Brookes Union Advice Service if you would like advice on your options. If you did not take your exam you will be given a capped resit in any event.

    • I have to repeat a year because I did not progress. Will I continue to get funding from Student Finance England?

      If you have not had to repeat a year before and you have no other periods of previous study at level 4 or above (apart from the time spent on your current course) you should be able to get funding for your repeat year.

      Student Finance England allows students who are eligible for funding, to receive a Tuition Fee Loan to cover the ordinary duration of the course, plus one additional year to allow for the above kind of eventuality.

      If you have already had funding for a repeat year or you have spent time at an educational institution on a course that is at level 4 or above your funding is very likely to be affected. Please contact Brookes Union Advice for advice on your options.

    • I cannot graduate because I have not passed enough acceptable modules. Will I be able to get funding to take or retake enough modules to complete my degree?

      Please refer to the answer above.

    • I have been informed that I have been excluded for academic failure. Can I do anything to reverse this?

      If this happens you will probably not be able to continue with your course. If you believe that difficult circumstances, for example ill health or serious personal problems, were the reason for your failure it may be possible to make an academic appeal. For further information please contact Brookes Union Advice.

    • Do I have the right to see my exam paper?

      Yes you do have the right to see it. You will need to contact your Module Leader for advice on how you can do this.

    • Can I get a breakdown of the different components of my module?

      Yes you can ask your Module Leader for this.

  • Results FAQs (for students who started after 1st September 2020)

    If you started your course on or after the 1st September 2020, or you have entered with credit on or after 1st September 2020, please read these FAQs

    • I cannot see my results

      You should be able to get your results by logging into the results portal

    • My results are not on my student information

      Check that they are due to be released today. Not all results are available on the same day.

      If you have an outstanding disciplinary decision your result will be deferred until the matter is resolved.

      If you have unpaid tuition fees you will not be able to see your results until the matter is resolved. You can contact Brookes Finance to discuss this. If you cannot pay your fees you can contact Brookes Union Advice Service at su.advice@brookes.ac.uk for advice on your options

    • I have to resit an exam/ resubmit coursework. When will resits take place?

      Semester 2 exam resits and coursework resubmission will take place from 10 July up to Saturday 17 July 2021. If you have an ISP or if you apply for the grace period, the final possible date for semester 2 resits will be 19th July. Please contact your module leader to confirm your deadline, if you have been offered a resit.'

      Dates and times will be published on your Google calendar by 2 July at the latest. It is your responsibility to check your calendar and Student Information to find out when and where your exams are held. If you have a resit of coursework you will need to contact your Module Leader for information.

      Note: postgraduate resits may be scheduled on different dates.

    • When do the resit results come out?

      Resit results will be published on 3 August 2021.

    • Why haven’t I been given a resit?

      You should be given a resit even if you did not make an attempt at the assessment. If you have not been given a resit please contact your Student Support Coordinator.

      If you pass the resit, your mark for that assessment will be capped at 40% (pass mark for undergraduate students) or 50% (pass mark for postgraduate students), regardless of how well you do, unless you have made a successful application for Exceptional Circumstances, in which case the mark will be uncapped.

      When calculating the overall module mark, your marks for any assessed element of that module that you passed at the first attempt will be combined with any capped elements to give your overall module mark.

    • I am not happy with the mark I have been awarded for my exam. What can I do?

      You should contact your Module Leader for feedback in the first instance. You should try to be as specific as you can about what it is you are unhappy with. You can also ask to look at your paper and the mark sheet. You could also talk to your SSC. If you are not satisfied with the response you get you should consider whether you have grounds for appeal or whether you could make a complaint instead, if for example, you believe that the quality of the teaching was the reason you failed.

      You cannot challenge academic judgement, i.e. you cannot seek a review of the mark on the grounds that you believe you deserve a higher mark, but there are three grounds under which you may appeal a mark. They are:

      • there was an administrative error or procedural irregularity in the assessment process, which significantly impacted the assessment decision;
      • the process of assessment was affected by bias;
      • the student’s performance in the assessment was affected by relevant exceptional circumstances, which for valid reasons were not made known to the examination committee prior to their meeting.

      You must state which ground(s) you wish to appeal under and give details. You must also provide evidence to support your appeal, for example, if you think that the assessment was not conducted in accordance with the guidance in the module or course handbook, you will need to set out why you believe this and refer to the relevant section of the handbook.

      If you believe you have good reasons, supported by evidence, for appealing under the exceptional circumstances ground you will need to show that you meet the three elements of exceptional circumstances which are:

      • personal circumstances that are beyond your control, such as illness
      • circumstances that you could not have reasonably have prevented or accommodated
      • circumstances that have a significant and demonstratively negative effect of your ability to study or take assessments
      and you will also need to provide a good explanation of why you could not have made the application by the relevant deadline. For Semester 2 undergraduate modules this was 7 June 2021.

      You must submit your appeal within two months of the publication of the result and you must make your appeal on an Appeals and Complaints form. You will find more information about the Academic Appeals regulations and an appeals form which you can download from the academic appeals webpages.

      If you would like advice on whether you may have good grounds or help with the appeal process please contact Brookes Union Advice Service at suadvice@brookes.ac.uk

    • I was ill during my exams and could not sit them. What can I do?

      You should already have made an application for Exceptional Circumstances if you were ill before or during your exams. If you did not make an application but you have evidence of your illness or other exceptional circumstances please contact Brookes Union Advice Service if you would like advice on your options. If you did not take your exam you will be given a capped resit in any event.

    • I am a first year undergraduate student and I was awarded a mark between 30 and 39 for a semester 1 module. Will I get a compensated pass?

      Compensated passes will normally only be awarded after the Semester 2 resits have taken place. It is very important that you take any resit offered to you. Students should not rely on being awarded a compensated pass especially if the course is an accredited one.

      Students may be awarded compensation on up to 30 level 4 credits (2 single modules or 1 double module) on the basis of good overall academic performance. This means that you must have scored at least 30% or above in the modules that are eligible for compensation and have passed all your other modules at this level.

      For example, if you took 8 modules and were awarded marks of at least 40% in 6 of them and between 30% and 39% for the other 2, you will be awarded compensated passes for the two you didn’t achieve a pass mark for. However, if you have a resit on those modules, it’s better to take that resit and try to get a pass mark. Compensation may apply to compulsory modules unless this would breach PSRB accreditation requirements. In this case you would need to retake the module(s).

      If you do not meet this minimum you will have to retake all failed modules, i.e. those modules awarded a mark of less than the pass mark of 40.

    • I have failed a Semester 1 resit, can I still progress to my next stage of study

      The regulations which apply to you state that you must pass all modules at Level 4 (120 credits) before progressing to Level 5. However, in recognition of the difficulties that some students have experienced in the pandemic, the University is exceptionally allowing students to progress to Level 5 while 'trailing' up to two module credits, subject to any PSRB restrictions.

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    • I have to repeat a year because I did not progress. Will I continue to get funding from Student Finance England?

      If you have no other periods of previous study at level 4 or above (apart from the time spent on your current course) and this is the first time you have had to repeat a year, you should be able to get funding for your repeat year.

      Student Finance England allows students who are eligible for funding, to receive a Tuition Fee Loan to cover the ordinary duration of the course, plus one additional year to allow for the above kind of eventuality.

      If you have spent time at an educational institution on a course that is at level 4 or above, or have had to repeat a year of your course in the past, your funding is very likely to be affected. Please contact Brookes Union Advice for advice on your options.

    • I have been informed that I have been excluded for academic failure. Can I do anything to reverse this?

      If you have failed to meet the progression requirements for your course, you will probably not be permitted to continue. If you believe that difficult circumstances, for example ill health or serious personal problems, were the reason for your failure it may be possible to make an academic appeal. For further information please contact Brookes Union Advice.

    • Do I have the right to see my exam paper?

      Yes you do have the right to see it. You will need to contact your Module Leader for advice on how you can do this.

    • Can I get a breakdown of the different components of my module?

      Yes you can ask your Module Leader for this.