If you are dissatisfied with any aspect of your dealings with Brookes, or you feel that you have been unfairly treated by the way you have been dealt with by the university or staff you have the option of making a complaint.
The University produces detailed guidance on the complaints procedure, its scope and exclusions which you can find here
You can also look at the university regulations governing complaints under section C which you will find here.
Please click on 'Show more' next to the relevant section to learn more about any part of making a complaint.
Is my problem a complaint?
It may be worth discussing your complaint or grievance with an adviser at the Brookes Union Advice Service before you begin.
We are independent of the University and our service is completely confidential, so you can discuss your issue and get some advice on your options for dealing with it before you approach the University. We can help you to decide whether:
- it falls within the scope of the complaints procedure;
- the university is the responsible party;
- your grievance is strong enough to warrant a complaint;
- to raise the issue informally or go straight to a formal complaint.
We can also help you to put your complaint together and accompany you to any meetings you may have in connection with your complaint if you wish (although we cannot speak on your behalf).
I want to go ahead what are my options?
You have two options (and you can use both if one fails). You can talk informally to the relevant person or persons you believe to be responsible for your complaint or you can make a formal complaint.
RAISING THE MATTER INFORMALLY
Depending on the seriousness of the issue, and whether you think the matter might be resolved relatively easily and quickly, you could consider discussing the matter informally as an initial step.
RAISING A COMPLAINT:
If you feel the matter is too serious to be dealt with informally or you have done this and you are not satisfied with the outcome then you can raise a complaint.
Completing the form
There is a single Complaints and Appeals form so you will need to tick the appropriate box to show that you wish to make a complaint. If you wish to make an appeal on the same issue you will need to tick both boxes, and the SDO will decide which route your issue should follow, and may decide to allow a simultaneous appeal and complaint.
Processing your complaint
Taking the matter further:
Frequently asked questions